Swiggy — complete refund not provided

Address:

560024

This is regarding order number [protected].

I had order 2 items in this order on 15/04/2019. As per the live order tracking system in the swiggy app the food was to be delivered by peter gregory murray. At around 10 pm i was delivered with the food. While i opened the package, there was only 1 item found in the cover and hence i requested for a refund of the other item over the swiggy app. The total amount paid for the order was rs. 565 and i was given a refund of 200 for the missing item.

While i was opening the other item which was delivered, the delivery guy came back to my place asking me to return the package as it was incorrectly delivered to my flat but the status in the app was also showing "delivered".

Post this incident, i reached out to swiggy over chat and demanded for a complete refund on the order. But he refused to refund the entire amount as they had already initiated a refund of 200 for missing item.

I lost rs 365 over an order that was not delivered to me and the executive who communicated with me over swiggy also closed the conversation without providing a solution over the lost money. It is like i paid money for someone else to eat and finally i was left with no food for dinner.