| Address: | Hyderabad, Telangana | | Website: | Swiggy |
Ordered lunch thru swiggy from a very well-rated restaurant. Added a dessert with extra cost.
Had two problems with swiggy that make their systems, their delivery boys and their control over their delivery boys entirely suspect.
1) the delivery boy rang, claimed the dessert is not available. I said fine, let's just deduct from bill. He claimed the cost of the dessert was bundled into the total bill and couldn't be unbundled. So no reduction. When i explained it was an add on they agreed.
2) the delivery was made to the wrong address. The delivery boy rang three or four times, practically held us hostage to an impossibly high amount to re-deliver to the correct address requested. Each time we convinced him to re-deliver at a fair additional rate but despite that he did not budge. Swiggy intervened, requested him to reduce his 'quote', cajoled him even, but could not persuade him.
We had no option but to cancel the order - after a loooong, unsuccessful wait for lunch.
Very, very disappointed in you, swiggy. Deplorable standards of customer service. Was this information helpful? | 
Post your Comment