Swiggy — delay in delivery and delivered item was cold and unappetizing

Address:D 203 happy home home apts plot 12A, 110075

Placed a pizza order no.[protected] at 8 :30 pm on 5/3/20 through ur app.. When the pizza didn't arrive even after 50 min of ordering, i cancelled the delivery,.. Still the delivery was made at 9: 30 pm.. The pizza was cold and the worst pizza ever.. I contacted the customer care again but i didnt get a positive response... Request you to kindly refund my money...
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My order number is #[protected]. I ordered kadai paneer, fried rice and naan. But it was very badly prepared. It was not tasty. It is true that i received item on time. But delivered items are not good. So on time delivery is waste. We want good food. We are not placing our order for bad.

Kindly consider my request.
refund my amount.
I ordered from swiggy, and I had items missing from the order, so firstly it is super hard to get in touch with the support executive but then when I got in touch, they just asked to write a mail.
All I wanted was to get the missing items delivered, I was not even just asking for refund. But neither the missing food nor the money was returned
I ordered a chicken soup I got a veg soup. There was no soy sauce or cut chillies etc.
Sir I got a delivery mail to my email id [protected]@gmail.com .I didn't order anything .iam in uae and deliver is in India kerala thrissur .what is this iam in living in uae .

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