Swiggy — delay to refund, not a proper customer support

Address:	New Delhi, Delhi
Website:	swiggy.in

19th dec i ordered a chicken wrap from fassos of rs. 306 but that order was cancelled by your supporter at the time of 7.45 he said like the money will be refunded within 2-3 days, but that was not done., and again enquired the supporter by chat more than 3 members continuously extending their time limit with their own wish. And finally, a-praveen said it will take 5-7 days for the refund. So according to your terms and condition, the 5-7 business days will be completed by yesterday, i conveyed with heena one of the swiggy family member said like by tomorrow the amount will be credited to your account if it is not done by our side we will give you compensation. Today till now i didn't get my money yet. I can't understand what you are doing without solving the customer query. Unnecessary time waste and unwanted tension while talking with your customer supporter., no one is responding correctly and solving the issue. They are just wasting the time of the customer while texting.