Swiggy — delayed delivery times

Address:

Udupi, Karnataka, 576104

This about swiggy manipal, karnataka. Off late, all orders are delivered really really late. All of them exceed the eta at least by 20minutes. If we begin a help chat, it takes forever for the customer representative to respond. The customer has to wait for the order plus wait for so long to even get a response. Chats are closed without proper responses and resolution.
The service is just going downhill by the day. No action is taken in spite of raising the issue multiple times. From my account as well as my friends accounts.