Swiggy — delivery agent

Address:

Pune, Maharashtra, 411021

I'm a regular customer of swiggy as i stay away from home... But the experience with swiggy is detoorating day by day... I placed an order waited for 1 hour for my order when i cannot the delivery executive he says i'm not gonna deliver your order??? I mean really??? Then why did he even pick up the order?. If he doesn't want to work??? I was being very polite but he was arrogant and he said he is not going to deliver the order!!! I want an explanation to this swiggy!!!