Swiggy — delivery assistant not assigned even after an hour

Address:

269&270,5th main, Vijayanagar 1st stage, Mysore, Mysore, Karnataka, 570017

The order whjch was placed a hour ago has still not got a delivery agent assigned. Nor there is an option to cancel the order.
It is ridiculous as there no intimation given as to the order placed. It has been an hour and still no agent is assigned.
There is no proper customer support response i have been trying the number and have not been connected to any of the executives