Swiggy — Delivery not made at all

AsishBose

from Bengaluru, Karnataka

Jul 14, 2021

Address:

Address: 701/702/703/, A-Wing, Everest Chambers, Andheri Kurla Road , Marol , Mumbai 400059, Maharashtra, India Ph: +91-22-60006600

The restaurant picked up the online order and the money was deducted.

Now after 1 hour of keeping me hugry, these guys say that the item si unavailable.
If the item is unavailable why would someone pick the order.

So a clear case against IPC 420 for which they have done a conspiracy under IPC 120b via CRPC section 196.

The customer Team member Heena was not even able to connect the customer for this grievance to a supervisor instead insisting the customer to take the refund and settle for a delay fees of 140 INR.

+2 photos

Was this information helpful?

No (0)

Yes (1)

Jul 14, 2021

Updated by AsishBose I have had a similar issue with the restaurent a few months ago.

I had ordered a full kanthari chicken and the restaurent did send a half kandhari chicken.

Swiggy reordered and this time the restaurant provided cheap chicken fry/kabab instead of kandhari chicken.

If swiggy wants to resolve the issue, they will have to remove this irresponsible restaurant from their list of affiliations.

Related Swiggy reviews

View all 5058 Swiggy Reviews

Comments

Swiggy Customer Care

from Bengaluru, Karnataka

Jul 14, 2021

Verified Support

Hey Asish, we are disappointed to know that your order was canceled. Our support team should have helped you better. We definitely do not out patrons to be heartbroken. Our team will be reaching out to you over an email to assist you further.

AsishBose's [Complaint's author] reply, Jul 15, 2021

Hi Syed
Since it happened more than one time against the same restaurant, I need records on what actions are taken to avoid this in future rather than just a templated reply.

On Wed, 14 Jul, 2021, 20:07 Syed Tanveer S, <[email protected]> wrote:

Hi Asish,
Greetings from Swiggy!
This is in regards to your complaint on Social Media regarding the order ID: 109327228119. We understand your concern and we apologize for the inconvenience caused.

We are writing to let you know that we have highlighted this to the relevant team and we assure you that necessary actions will be taken to avoid such lapses going forward.

Once again we apologize for the inconvenience caused and we hope to serve you better.

Regards
Syed Tanveer
Swiggy Escalations.