Swiggy — Delivery of my food

I ordered snacks from a sweet shop through swiggy, which is hardly 500 m from my place. The assigned delivery boy was roaming at some other place for like 15 to 20 mins. I called him n he said ibam at the shop which he was lying n also said that he is coming 5 mins. After another 30 mins i checked he was at the shop n not receiving my calls n finaly he cut the call. I had a chat with swiggy person n he said that they will assign another delivery boy for the delivery. Still he is not here. I was typing my issue n the chat box closed. How rude and pathetic it was. An order which was delivered to be in maximum 15 or 20 mins took 1hr 30 mins. I really am disappointed with swiggy delivery n rudeness