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Swiggy — delivery of order not received

It has been 2 times i am suffering by ordering from swiggy. First was from dominos the app did not show pick up of order for 2 hours after 2 hours i received order and food was too cold to eat. And today i ordered from subway. That order kept me waiting for 1.5 hours and finally i didnot get an order and now i am left without having today's dinner. This service of yours is very poor and harassing and not acceptable. I will rate the swiggy in negative.
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    code
    Customer satisfaction rating
    10%
    Complaints
    2770
    Pending
    0
    Resolved
    257
    phone
    +91 80 6746 6791
    location
    Tower D, 9th Floor, IBC Knowledge Park, Bannerghatta Road, Bengaluru, Karnataka, India - 560029