Swiggy — delivery related complaint

Address:

C2 11 Hermes heritage phase 2, Shastri Nagar, Nagar road, Pune, Maharashtra, 411006

We had ordered 4 crisy veg supreme burgers and 4 crispy veg wrap from burger king, paid online by credit card.
After 2 hours of waiting and constantly complaining about the delivery status, and yet what we recieved was a wrong delivery. Later on the delivery was again generated but yet again we got delivery which was pathetic.
3 burgers were missing, the wraps were cold, stale and not at well packed there was spillage of items, plus no invoice was present. When i refused to take the order the delivery person said he will call swiggy and didn't return!
We couldn't eat those items plus we wasted 2 hours over complaining. When we were complaining there was no call by the customer care they were not responding. They just generated a complaint and requested refund from there side. When i asked for complaint number there was no reply the chat thread closed!
This harassment has to stop!