Swiggy — dominos pimple nilakh order not delivered after accepting and charging the amount

Address:

Vishal Nagar ,Pimple Nilakh,Pune, 411027

Hi
I have raised an order with dominos pizza pimple nilakh pune and order number was 151
This order was never delivered nor did swiggy or dominos took the pain for confirming the order status
Swiggy said it's with dominos and contact dominos
Dominos gave a number which is diverted to other number and other number is not reachable

Later when i was talking to swiggy customer support, they said we are checking and said it's in progress of preparation and later within few seconds said its delivered
I told them it's not delivered and then another service representative said it's in progress of preparation

So, being delivery partners swiggy and dominos should take customer seriously and look into the matter when customer complaints