Swiggy — Excess Bill

Address:

Mettuguda, Hyderabad, Telangana

Dear Sir/Madam:

I have ordered online from a Chinese Restaurant name Chopsticks at Mettuguda, Hyderabad, Telangana

Items Ordered: Price per Swiggy - Actual Restaurant Price
1) Chicken Corn soup 140.00 105.00
2) Shangai soup 168.00 126.00
3) Sing. Ckn Fried Rice 245.00 184.00

Total: 553.00 415.00

Swiggy delivery fee, plus tax extra: 62.15
Total swiggy bill: 615.15
Discount: 39.90
Final bill amount: 575.00

Swiggy billed amount after 10% discount is Rs. 575. Upon verification with restaurant - actual bill is Rs. 415. Even if one were to include delivery fee and other tax, this amount should be approx. Rs. 477 or 478 max. I feel cheated by Swiggy. I tried to contact swiggy customer care and even spoke to their Manager - Vishal, but they inform me that the restaurant is responsible and not them for the extra charge, whereas when I spoke to the restaurant, they say it is Swiggy who is charging extra. As there is no resolution, I am forced to raise this complaint.