Swiggy — food delivered to me and the behaviour of chat customer executives

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Swiggy

I ordered food today from swiggy. My order number is [protected] from my account registered with mobile number [protected]. I ordered food from restaurant goutam's. The food was of very bad quality, it was really very bad. I threw all the food in the dustbin. I contacted swiggy help centre. They kept on replying me we are sorry we apologize... What am i gonna do with their apology? If that food causes any health issue who will pay? They did not refund my amount, and they said that the best they could do was to reorder the same food. Tell me, why will i eat the same food which i threw? Moreover i had to chat with four chat executive. They kept on marking that issue was resolved from their side. Now i am talking to the fifth one. I wnat to file a complaint against them and their customer executives. This is cheating and misleading customers. They charge so much and give poor quality food and later they say we cant refund your money. Your money is wasted. I want a refund from them or else i want to file a complaint against them.