[Resolved]  Swiggy — food, late delivery, unprofessional customer service, rude

Address:

CHEGURI NILAYAM SRT-815, 1ST FLOOR SANATH NAGAR, SANATH NAGAR, Hyderabad, Andhra Pradesh, 500018

Hi swiggy,

My name is karthik and my mobile number with swiggy is [protected] and my order i'd is [protected]. I am not able to access my email [protected]@gmail.com that's the reason i'm emailing you from a different email address. My issue is i have placed an order on 25th june 2019 at 10:21am from chai truck the order value was 270rs. The sla time was 42 minutes. My order was delayed so i called the delivery guy to know why the order was delayed he did not respond to me. However he delivered the food after 1 hour. So the french fries was very hard and also the sandwich and the parota was very cold i donno when they did it. So it's not swiggys fault for the food. I got a late delivery and your sla time is breached. I called swiggy customer support and spoke to an agent he apologized for the late delivery and he said he will issue me a coupon for only 50rs. I said i want a full refund as its the swiggys fault and they did a late delivery because of it i got a cold food and the fries were hard. He said he can only give that amount. Then i asked for a replacement. He said he would not be able to give it to me. Then i asked for a manager. The manager jacob said he can't do anything and he can only give 50rs that the agent told. I asked him that it doesn't make any difference if i speak to the agent or the manager. Even the manager was not helpful. He was sarcastic to me. Then i asked for a higher authority then he said to wait for half n hour. I waited patiently and then i spoke to jacobs manager even he sai dhe can't help me and he was rude to me and said he can only give 50rs coupon. Upon talking for almost 1hour 15mins i dint get any resolution so he said he is gonna disconnect the call if i don't take the 50rs coupon and he hung up. Are customers # waiting for like 1hr on the call to get a resolution and then hung up on face in the middle of the conversation. That was very rude and unprofessional. This is unacceptable. Swiggy need to do something for this. I wasted my 1 hour of time talking on the phone about the issue and i get nothing. I was late to office bacause of this i had to get scoldings from my boos and even my brother throwed the food on my face for ordering in swiggy. I thought swiggy is professional but its like you people are doing like cheap tricks to play with teh customers. The manger said that he had to hung up as the other customers are waiting so he dint resolve my concern first of all and he said he will assist the other customers. I hope this escalation will help me. Please listen to the call

Thanks,
Karthik