Swiggy — food not delivered but money charged against the order

Address:40 7TH MAIN, 2ND CROSS, SUBBAYANAPALYA,, 560043

I have placed an order on swiggy on feb 09-2020, but i got only part of the order and other order was not delivered, when i complained to the swiggy support team they are very headstrong and gave me impolite response. When i asked them to return my money back for which they have charged and did not delivered, they send out a mail stating that they cannot refund my money back.. This a kind of scan this swiggy is doing to loot people.. I have attached the mail copy in which they clearly mention that they will not refund the money..#swiggyscam #swiggy
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Similar type of donuts came and while ordering the photo was different. This is wrong either they should put the photo which they will deliver

As i mention above poor service of swiggy in fbd, , , , rider reaching at restaurant in 1-2 hr... There is no manager to look after... Zomato is doing best in this city

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