[Resolved]  Swiggy — Frauded by swiggy

I would like to apprise you, I am Puspajit Sarkar a resident of Krishnagar, Nadia, West Bengal my contact no.is [protected].
I am a regular basis customer of Swiggy . A incident that did happen with me . amidst the hurly -burly situation of puja festive, I ordered a liquor from swiggy liquor side on 5th October 2022 at 6:58 pm, as per their norms and condition I did fill all the criterias and deducted 425. I was being assured to get liquor on my side around 7:24 pm but I could not get in my hand beyond 9pm . I tried to contact with them but they did not response anymore . After trying to contact with them, they did not response anything so I am entirely exhausted . Yet I did not get product as well as refund money.
As per swiggy's norms cancelled order would not get refund money, So I could not cancel it . They are responsible to spoil my festive mood as well as I could not get back my amount what I did mention .
I am very upset with their behavior, I want to take a legal action against that fraud and nefarious side .