Swiggy — i am complaining about a fake promise from supervisor calling in and giving fake promises

Bennyben10

Address:

Hyderabad, Telangana

I received a call from [protected] stating he is the supervisor from the escalation team. He sounded illiterate and was rude. All i was looking for was a refund for which he only had apology. He could not provide me with a resolution and at the same time he told me that he will email me the reference number for one one of the order #[protected] and assured me that i will get refund by thursday evening as it's been more than 2 months and swiggy failed to refund the money. When asked for the proof he assured me that he will sent me an email with reference id however i didn't receive any email from him. I wrote an email to ceo thinking he will get the right person to look in to this matter. Unfortunately the one who called me had no proper knowledge of the issue and gave fake promise. A strict action needs to be taken against him for calling him as a escalation supervisor of swiggy who doesn't know how to deal with the issues and stick to the words. I am looking for a refund on order#[protected] and order#[protected].

+1 photos

Was this information helpful?

No (0)

Yes (0)

Jan 06, 2020

Updated by Bennyben10 I received uncooked fish from homely restaurant. I called up swiggy. Spoke to customer care representative and supervisor to replace it with cooked one. They denied for replacement and refund with apology. They asked me to write an email to their escalation team who never bothered to reply to my email so had to finally reach out to CEO of the company as their customer service is pathetic and so is their response to emails. They didn't bother to connect me on a conference call with the homely restaurant, could not provide me contact number so that I speak to them and get it replaced. I ordered food from homely Vidya Vihar. I could not find their contact number in Google. Swiggy totally washed away their hands stating we only deliver the food and quality of food is not in our hand. I fail to understand when I told them I received completely uncooked fish why didn't they replace it with cooked one? They were not ready to help me in any manner and asked me to place the order again. Pathetic service from swiggy on order#[protected]. They promised me a refund on one of the order#[protected] and it's been 2 months no refund. Their support center lies stating that it's been refunded and asking to send bank statement but not ready to research. Finally receiving call from swiggy stating he is the supervisor of escalation team and giving me the assurance of sending me an email with the reference number that money will be credited as he confirms the money didn't get credited to my bank account is still lying in swiggys bank account but no such email received.