Swiggy — I did not receive refund for my failed transaction.

Address:

Mohan Park, Laxmi Nagar, New Delhi, Delhi 110031, New Delhi, Delhi

I had an order placed on swiggy on 11 february, 2020. An amount of 135 was deducted, it hasn't been refunded yet inspite of regular follow up from my side.
They have provided me with fake transaction id too.
They have been contradicting their own statements over and over again.
First they told me that refund was initiated from their side then they said said that they never received the payment.
It seems as if they have been specifically asked not to return money.
Today on 2 march, 2020 again same has happened this time an amount of 104 has been deducted.