Swiggy — I have been facing a lot of issues since my past 3-4 orders

Address:

Mulund, Mumbai, Mumbai City, Maharashtra, 400081

I have been facing issues with Swiggy and the App is becoming useless day by day!!
1. The very first time was when I had ordered pizza from a Dominos Outlet and my location was Kanjurmarg. The delivery executive realised that the location was a little far from his location and hence asked me if I could come to the expressway to collect it. When I refused the same, he started lying that he has been caught by a policeman. I sensed there was something fishy and reached the expressway only to find him standing nicely under a tree with his bike parked beside him. I even checked with the policeman if he had caught or questioned him to which the policeman told me that he never did and that the delivery guy was standing idle here since 10 mins.
2. The second time I had ordered a cake for my friend's birthday which was again at Kanjurmarg location. The cake outlet which accepted the order was in Powai. I had written special instructions that he has to go on the Eastern Express Highway side and not inside the lane. Despite of me calling the executive 15 times, he ended up roaming around the area for almost 20 mins without following my instructions and then got frustrated and denied to deliver the order. I convinced him to deliver it because it was someones birthday but he demanded extra money for the same. I had to ask my friend to give him some additional money as he finally agreed to deliver the order.
3. This time, again today I ordered a cake for my friend's birthday. The delivery location being Yogi Hills, Mulund West. The outlet was in Viviana Mall, Thane. I entered proper address of my friend's house with all the appropriate details (still have the screen shot). I called the delivery executive to ask him if he knows the Yogi Hills area and if he would be able to deliver the cake by 12. He very confidently said Yes and disconnected my call. Guess what happens at 12 AM?? The delivery executive is standing outside my door with the cake!!! And my entire surprise was ruined.

Dear Team Swiggy - You'll either work upon making your app better (which is currently pathetic), train your executives well or please shut this bloody business.