Swiggy — I have ordered food but the executive not delivered the food

Address:

Warangal, Andhra Pradesh, 506002

I have ordered the food but your executive has not delivered the food because of his personal problems and I have received a sms that I have not answered phone call. I was excepting your food and I was starved for the entire night. This is a breach on you..
Your order #[protected] has been cancelled. We have initiated refund of Rs 427.0 to your account and the same should reflect within 2-4 business days.
Our Swiggy executive is calling you to verify your order. Please pick up the call.