Swiggy — inappropriate cancellation charges applied

Address:

Indore, Madhya Pradesh, 453556

As per swiggy policy, person is allowed to place special instructions for a food order. Then i went to their help section and provided those instructions again that i did not wish to put onion and garlic in my food due to my association with vaishnavism. I requested them as soon as i placed the order. After many minutes, they replied that this is not possible. I asked them to cancel my order then. They said they'll charge a 50% fee on cancelation. And they left me with no option but to cancel it. I requested them again and again for refund or to remake the order with my specifications. But they refused. This has happened with me twice now that i have been wrongfully charged with the cancelation fee