Swiggy — Inappropriate cancellation charges

Swiggy — Inappropriate cancellation charges

V viveksinghagra from Chandigarh, Chandigarh

I ordered a cake on 5th aug from swiggy of rs 185. Due to the nature of the cake including egg i had to cancel the order and i put my request for cancellation of order immediately but as the customer care of swiggy took too long to come to chat, i had to wait for some time to cancel my order. And they didnt cancel my order immediately as they were trying to arrange eggless cake for me through the restaurant. Finally my order got cancelled and they charged me approx 50 percent i. E. Rs 92 as cancellation fee for delay in cancelling the order. Later on i had a chat with swiggy customer care executive and he assured me to wait for 4 to 5 days to get the full refund amount. Now they are refusing to give me full refund. Was this information helpful? No (0) Yes (0)
Verified Support Aug 14, 2020 Swiggy Customer Care's response Hey Vivek, we would like to get this checked. Do note that cancellation fees are usually levied to compensate the restaurant for the food prepared. Kindly write to us at [protected]@swiggy.in along with the order ID and the screenshots of the chat where you were promised a refund, so we may look into this further. Aug 29, 2020 Updated by viveksinghagra as suggested i wrote a mail to swiggy customer care along with all the details. I got the reply through swiggy that the cancellation charges can not be refunded as there was a delay in cancellation of order. As I already explained the delay was due to Swiggy Customer care inability to come on chat immediately and cancel my order as they are performing the work with bare minimum staff in corona pandemic. Thus I was not at fault for the delay.
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