Swiggy Instamart — Complaint Against Swiggy Instamart Damage Product Delivered, Denied Return/Replacement"

Address: Swiggy Instamart, PJTJ TECHNOLOGIES PVT LTD, Gf, K. No 6287/1/2, Village Meerut, Ansal Road, Shastri Nagar, Meerut, UP-250004

Website: [email protected]

From:
Farin Saifi
13 August 2026
Address: Meerut, Uttar Pradesh
Order ID: [protected]
Order Date: 04 August 2026
Registered Mobile: +[protected]
To : Swiggy Instamart

Respected Sir

I ordered 1 packs of "Pilgrim 10% Vitamin C
Face Serum For Daily Brightness" via Swiggy Instamart. However, I received damaged or leakage package at the time of delivery, I noticed the damage or leakage package and immediately informed both the delivery agent and the store manager. They acknowledged the issue and advised me to raise a complaint through the Swiggy app or call customer care.

I followed their instructions and raised a complaint on the app and also submitted email or clear images of the damage package delivered item to the company email id ie [protected]@swiggy.in and no positive reply came from company.

I am again requesting for damaged Product to the company customer care representative, they denied every single time to refund whenever I called them for the damaged product I received.
They didn't even respond to my phone calls, why they are not returning the damage product I received from company.

Despite this, Swiggy denied my return/replacement request without giving any valid reason. Their support simply responded with vague messages like “we are unable to validate your claim, ” even though I provided full evidence.

I request you to please take legal action against the company and concern these matters to the company.

This is a case of deficiency in service and unfair trade practice under the Consumer Protection Act, 2019. As a customer, I should not be penalized for a mistake made in packaging/delivery.