Swiggy Instamart Complaints & Reviews

Ordered an brinjal, it was all stale from inside

Uncle chips were old and had bad smell

Every time this store at Sector 137 sends less items and no one bothers to talk and even customer care never e responds. Filing a fir against swiggy and the store and will make sure this particular store is shut down. My money never gets refunded and they are cheating, harassing the customer

Today that is 16/05/2023 at around I ordered couple of product including Langra aam. When the product was delivered I immediately opened it and to my utmost surprise it was not only.expired and ruined but its not langra. This has happened before. In my last order I ordered for Baigan ( brinjal) large bharta bjt they sent a very small sized baigan. On complaining and requesting refund they refused. They have many not mentioned right product details and keeps sending nad. products

I have recently ordered from swiggy instanart and for 3 Hrs I had to wait for my order. They said they had no delivery partner availalr

I have received a rotten onion as well as a potato which seems to have an acid burn on it. The bread I have received is squished and the cigarettes I ordered were damaged.

I had contacted the customer support but they were of no help. I am reaching out because I feel like the resolution was not provided and I have been a victim to the incompetence of your customer executives.

The disregard to care for the produce provided is appalling and your wider consumer base should be aware of the treatment some of your customers are getting even after being a long term Swiggy one member.

I have ordered dog food from swiggy instamart and it was under 50% discount. But the food is already expired.

Actually delivery person thrown my food parcel in to drainage in front of me only .so i didnt take that parcel and i updated this issue on swiggy custamour care also .they told me that they refund my amount but they didnt.but they send some ref no[protected].my order no is#[protected].. please solve my problem .

I had ordered 3 items out of which 2 items were delivered. It was said to me by the customer support executive to wait for 6 hours. However, it's been more than 15 hours now and I still haven't received any refund or compensation from them. I would need the full refund for the missing item to my source account.
Order #[protected]

I purchase few items from swiggy instamart in which ice apple is literally smelly and its quite expensive too . I try to find complain number but won't get any even mail id of swiggy help is also not working .

Sir i placed order on swiggy on 8 APRIL 2023 at 10.41 am, the payment got deducted twice from my pnb credit card but the order was not placed. I complained on swiggy also they said amount will come into your account, but it still has not been refunded till now, . Kindly help me get refund .

ORDER NO [protected]
Swiggy Instamart
Date : 08 April 2023

Customer Name : Aditi Gandhi
Mobile no : [protected]

Today, February 6th, 2023, we ordered Raw Coconut water (2 sets of 4 bottles 200 ml each) along with 150 gms of Sensodyne toothpaste. When we opened the cover, we found a can of Budwiser Beer included as a gratis. We are vegetarians and we don't drink any alcohol. Now, the question is why the instacart is promoting alcohol like KCR. Fortunately, there is no young person or children in the house to fall into the trap of Swiggy instamart.

Two days back, when we ordered grocery, we received a carbonated drink along with the grocery. We don't drink carbonated drinks in our household. The question is why is Instamart promoting all bad habits among children. Why they are playing with the lives of young people venerable to bad habits leading to bad health including diabetes, hypertension, etc.

I think this is like fourth time i am facing the same or relitable issue. They have delayed my order for 45 minutes and their delivery executive gets rude most of the times. I order almost every day from zomato but this has never happened to me by zomato. So i firmly say that this brand or company swiggy is worst ever in terms of customer service.

Hi,
I have ordered few things from swiggy instamart today and partner has came down .he must have tried to connect with me over call but unfortunately I haven't received any calls .then delivery partner has cancelled and i haven't the refund or worth of money which lost .items not delivered at the same time no refunds because of cancellation policy . without the consent of customer they could simply cancel the order and not able deliver it as per their policy

I order the quantity of 6 pc fortune mustard oil my order is ₹1144.80 but I didn't receive my order but delivery boy marked delivered i call him but they say give your 50m ago from your home but when he delivered my order i was in home . I already checked in cctv delivery not come in my society they telling lie . But when i chat and mail to swiggy they also ignore me

It's been 5 days but still no refund.
did upi payment on google.

I have ordered a product fortune 5kg basmati rice on swiggy instamart on 8th nov but i was delivered normal rice at the price of basmati rice.We have opened that rice bag today and we have realised that its only normal rice after cooking and seeing it.Hence raised the complaint for replacement. But i was said that its out of 72hrs time frame for return or exchange which we were totally unaware of. But as the problem is lying with them for delivering wrong product it should be seen out of scope from time bound limits and other rules and regulations.I wish it to be replaced.kindly help us.

I Ordered a set of two FIJI APPLES From INSTAMART ON 17TH OCTOBER 2022. Upon opening the packing i found that THE APPLES WERE FULLY rotten and LOW QULAITY AND NOT AT ALL FIJI APPLES. THERE IS NO HELPLINE NUMBER ON INSTAMART WHERE I CAN COMPLAIN. NEVER AGAIN WILL I BUY FROM INSTAMART. MY Registered number is [protected]

Worst experience insta Mart charge you money to deliver order on time but they don’t do that …. Pathetic service … I will request each Ann every one who uses insta Mart please stop Using It … instead of this use Dunzo that is much better than this worst app insta mart regarding the service

I use to order swiggy instamart groceries and never checked the expiry details because I had trust on swiggy instamart. However, I somehow saw my kid eating chess balls which I ordered from swiggy instamart is rotten and product expired more than one month back. When informed helpdesk team they are saying unable to refund as 72 hours passed. Pathetic experience.

Lesson learnt- Never order groceries online they'll send rotten and expired products.

I ordered 2 items having wrong ingredients.
No return
No refund was processed.

I had ordered blueberries and pomegranate which costed about rs 259 and Rs 111

Swiggy instamart delivers expired items, initially I thought its mistake, then I found this re occuring . 1. Paneer was expired, refunded by swiggy 2. Energy bars, expired refunded by swiggy 3. Dadi's Khakra expired, had not raised refund request . I don't remember other items. It is really sad that although they take extra money for delivering, they cheat with expired items on customer, humanly this is so wrong feeding dangerous food that could harm people.

So a grocery order was placed by me on the 15th of August, 2022 at 5:01 pm amounting
2069/-.
The delivery guy called me and told me that he was at the location that was wrong so I requested him to please come at the correct location which was just 1 km away.
First he was unapproachable for 30 mins, that’s when I put in a ticket for help.
My order was delivered after 40 mins, though it was marked delivered 40 mins ago.
After which he came and said he won’t give me my order if I don’t pay him 100/- so I had to Pay him extra 50/- as my order was paid and I wanted the order.
This part aside
I placed an order for the following items-
1 × Wingreens Farms Original Olive Hummus Dip
120.0
1x Bingo Tedhe Medhe Masala Tadka Multi Pack $19.0
1× ITC Master Chef Chicken Seekh Kebab
234.0
1x Tagz Canisters Thai Vodka Tom Yum
82.0
1x Sprig Banana And Caramel Banoffee...
164.0
1 × Pringles Pizza Flavour Potato Chips
103.0
1 × Kettle Studio Caramelized Onion & Balsamic... 49.0
1x Wingreens Farms Peri Peri Garlic Spicy Dip
120.0
2 × Lay's Wafer Style Sundried Chilli Flavour
36.0
1 × Prasuma Spicy Chicken Momos
270.0
2 x Amul Taaza Toned Milk
136.0
1x Wingreens Farms Classic Hummus
120.0
2 × Butter Croissant
200.0
2 × Wingreens Baked Chilli Garlic Pita Bread..
210.0
1 × Cornitos Salsa Dip
97.0
1x ACT II RTE Caramel Bliss Re-sealable Pack
52.0
1 × Mentos Pure Fresh Sugarfree Mint Chewing... 95.0
Total-2069/-

I hope you agree with the fact that these items were ordered??

So now after paying 2069+50
And hoping this won’t happen again I received the following items

1 × Mentos Pure Fresh Sugarfree Mint Chewing... 95/-
2 x Amul Taaza Toned Milk
136
2 × Lay's Wafer Style Sundried Chilli Flavour 36
1 × Kettle Studio Caramelized Onion & Balsamic... 49
1x Bingo Tedhe Medhe Masala Tadka Multi Pack 19
Total-335/-

DO YOU THINK ITS A JOKE
I DONT KNOW, I DONT CARE WAS IT THE STORES’ FAULT OR THE DELIVERY GUYS FAULT
I AM A STUDENT I LIVE ON A BUDGET HOW WILL I SURVIVE IF I AM CHEATED OF 2k????
I tried contacting swiggy again and again but each time I heard email team will contact you
But what did the email team said sorry ma’am nothing can be done
So kindly provide me a refund.

I ordered for 2 litres of milk and it was all spoilt

I had ordered for 4 packets of milk all 4 were spoilt

I have got a packet of muffins and it is full of fugus

I ordered some vegetables in Swiggy instamart, but the ordered items were never delivered to me. Please monitor your delivery person.

Another issue is that some of the paid items went out of stock. But the money paid was never refunded.

I ordered palak they give me sada hua

Ordered a set of groceries yesterday at 8 pm. Received parcel at 10.30 pm. Ginger alone was not delivered in the parcel. Please do the needful

On 10th July 2022, I placed an order at swiggy instamart. Two items were not delivered, so I raised a complaint at Swiggy help center and even emailed them at [protected]@swiggy.com, but they did not respond. I'm only receiving emails saying We were unable to validate your concern. Hence, we will not be able to process a refund or replacement.