Swiggy Instamart — received only one pillow instead of pack of two frido ultimate car neck rest pillow - order issue

I am writing to bring to your attention a serious discrepancy in my recent order and the lack of proper assistance from your support channels.

Order Details:
Product: Frido Ultimate Car Neck Rest Pillow – Black
Order ID: [protected]
Date of Delivery:[protected]

As mentioned in the product highlights section of your listing, the pack contents clearly state:
• Box Contents: 2 x Car Neck Rest Pillow
• Pack Size: Pack of 2

However, the main heading of the listing confusingly states “1 Piece”. This contradiction misled me into believing I would receive a pack of two pillows, as indicated in the highlights section. Unfortunately, I have received only one pillow.

I have photo evidence of the product, along with a delivery and unboxing video, clearly showing that only one pillow was delivered.

Furthermore, I reached out to your support team via both call and chat, but received no resolution. I was merely asked to send an email, with no meaningful assistance or acknowledgment of the issue — a very disappointing customer service experience.

Please resolve this issue urgently by either:
• Arranging delivery of the missing pillow,
OR
• Issuing a refund for the incomplete order.

I am attaching the image and sharing the video evidence.

Looking forward to your immediate action on this matter.

Sincerely,
Sanjay Murthy