Swiggy — irresponsible business model

Address:Bangalore, Karnataka, 560102

I placed an order through swiggy and even after 2 hrs the food is not delivered. The call center has no control over the issue. They give false information and when asked for escalation indicate that escalation team shall contact. Nobody has contacted in many such instances. The only way of reconciliation seems the consumer court.

Order details: [protected] date: 12 aug 2018
Customer care executive: nikhil binay
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I Ordered from Swiggy.My money got deducted but the order was not placed on

Date/Time[protected]:03:20
Through Paytm - CBPAYTM-[protected]-com.swiggy
Amount - 228.00

I want to know by when will my money get refunded to my account.

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    Tower D, 9th Floor, IBC Knowledge Park, Bannerghatta Road, Bengaluru, Karnataka, India - 560029
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