Swiggy — items are missing from my order but refund/compensation is not given from swiggy

chand jogani

from Pune, Maharashtra

Address:

Kothrud, Pune, Maharashtra, 411038

My order number is [protected]. I have ordered from subway, shivaji nagar, pune which conatins aloo patty sub and pepsi can 330ml. But i received only one item which is sub so i contacted swiggy customer support executive from help menu where khushbubehen came for my help but she didn't help me in this and told me that swiggy can not compensate in this order then another person came malathi, she also replied the same. After that i contacted [protected]@swiggy.in but there also i did not find any solution. Simply give me the item for which i have paid or return the money.

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Comments

Ragunath Gunasekaran

from Valapattanam, Kerala

An item from the order is missing, when asked for refund...They are not giving

Attached conversation

Item missing was a fish fry
Swiggy order no [protected]
Dated Dec 15, 2019

Seriously don't know, why they are not refunding and atleast not letting me know the reasons

Swiggy Customer Care's response, Dec 21, 2019

Verified Support

Hello Ragunath, at the onset we completely comprehend your disappointment & did not mean to let you down. Having said that, we have taken note of this & will reflect the same with the restaurant to avert such lapses in the future. We hope to serve you better going forth.