Swiggy — money deducted during online food order on swiggy due to their inconvenience my food was not received and my money wast given back.

I orderd my food by swiggy app on 24 august 9:11 pm (Ist). While delivery service i got a call from delivery executive that due to traffic the food was damaged and they were to replace the food. But i didnt recieved the food and the money i paid for the food online by google pay was deducted. After that i took help from customer support and they still didnt help me. And gave me the refund tx id:[protected]. Till that day i was waiting for 2 to 4 bussiness days to get my refund but i am not getting my money. My order id is same as refund tx id. I got the mail provided in photo. And i had also provided bill details.