Swiggy — money not refunded for order not delivered

Address:Bangalore, Karnataka, 560066
Website:swiggy.com

On 5th august, i placed an order for 3 chocolate shakes. I didnot get my order & money got deducted. I called swiggy they said my money would be transfered back. I have not received the amount till now.
After keeping me on wait for 10 days they asked me to get deatils from phonepe.
Now when i got the the merchant id sw_pp_[protected], they are saying on chat support they cant refund as per their policy.

Its a matter for fraud.
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I’ll Oder it for a chicken biryani and u r side delivers a chicken fried rice this is note fare even u r executives also Mis behaving Nd it’s taking to much time . Worst experience from swiggy

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