[Resolved]  Swiggy — multiple payment for same order denied to refund

Address:	Chandigarh, Punjab, 160036
Website:	www.swiggy.com/support

1. Two time payments were made to swiggy on 13/05/2018 for the same order through amazon pay with reference no. #p[protected] and #p[protected]
2. Upon not receiving the refund, i contacted swiggy on 15/05/2018 and i was assured the excess amount will be refunded within 24-48 h.
3. No refund made made yet even after repeated assurance - sometime swiggy dd not receive the amount, sometimes we have initiated the refund.
4. This is a case of consumer harashment and charging multiple times for the same product. Hence, this complaint for necessary action please.