Swiggy — my order did not reach me and it shows delivered.

Website:

www.swiggy.com

I had placed an order for donuts today which showed that they were delivered but my order had not reached me. I contacted the delivery executive : jitender singh and he lied that he had delivered it. I told him that i was at home and did not receive the order to which he started talking rudely and kept on cutting the call. He was extremely rude to me and my mother. I even checked with my colony guard and he informed that no delivery guy had entered the premises. I even checked the records at the gate which proves that mr. Jitender singh was lying. When i asked him to locate my order and bring it to me he asked me to go look for it myself. I went on swiggy's complaint (Chat) section where i informed them that i had not received my order but it shows delivered and i got in touch with this swiggy executive: c_samyuktha and explained the whole situation. He/she was so lethargic in replying to me and informing me about the proceedings. At the end, he/she sent me a message saying "we have talked to the delivery executive and he says he has delivered the order, kindly recheck at your end" and marked the issue as resolved without my consent. The issue had clearly not been resolved because i had clearly said that my order had not reached me. This is a really pathetic and inconsiderate behavior. I was a regular user of swiggy and i am now really reconsidering my decision after this upsetting incident.