Swiggy — non delivery of food and declaring delivered

Address:	Adress not avilable
Website:	www.swiggy.com

Order no [protected] on[protected]

I have placed the order reference above on the 2nd of july, as per the order it will take 27 minutes for delivery, but within 5 minutes the app showing the order got delivered.
On contracting swiggy helpline they kept me on hold and disconnected after several minutes.
With great difficulty could above reach them, they just bothered to pay my money back which i am not interested as they have wasted my day plan just because of their incapability of handling their team, they say that they can not take a complaint against the delivery boy but for refining the money
Wish to know that is the action taken against the delivery boy of wasting my day