Swiggy — non delivery of order no: #[protected]

Address:

70A BALLYGUNGE PLACE, FLAT NO.6, THIRD FLOOR, Kolkata, West Bengal, 700019

It is quite surprising that despite having been confirmed by both swiggy and domino's customer care that my order dated 09.04.19 on domino's pizza will be cancelled as per request due to long delay in delivery (Over one and half hour), i find that swiggy app is showing order delivered.

I had again contacted both customer care services on 10.04.19 reporting about the incident and was informed that a senior person from domino's pizza will be contacting me very soon, no one called up even till today 11.09.19. I also find that the payment amount of rs 625/- made through cc is debited from my account today.

Can someone please apprise me about the happening and status?