Swiggy — not refunded for missing item

Address:

Marathahalli, Bangalore, Karnataka

I ordered from the swiggy app from artinci - real ice creams, marathahalli on[protected] around 9pm for the amount of 157. I ordered an ice cream with 2 add ons and when i recieved the order, one of the add ons were not delivered. Since i paid extra for the add ons, i raised a complaint for refund for the missing item with swiggy customer support and they had blatantly refused to refund the amount and did not cite their terms for refusing so. Instead, they insisted that they will take feedback from my complaint.

Very disappointed with the response from team swiggy support. They are robbing customers in broad daylight and such business conduct should not be allowed.
How can they charge customer for something which they have not provided.