Swiggy — online purchase cheating money from customers

Address:

Chennai, Tamil Nadu

I ordered food through swiggy app and made a payment through my sbi internet banking for INR 1417.00, on completion of payment got a message from SBI, reference no. IGAESFONN7 that payment is successful for ATOM Technologies and my SBI statement reflects the same.
Also i received the mail from swiggy saying "your order has been confirmed and will be delivered shortly"
Order No: [protected]
Restaurant: McDonald.
When i contact the customer care, saying there is a technical glitch in the payment gate way, and i 'll get back the money in 3-5 working days.
I suspect these looters are taking money from customers like this purposely and keep it for few day, then return back to the customers.
Same this happened to Dominos Pizza in Chennai, took money like this and returned after 8 days.