Swiggy — order a tea from tea town

I have order a tea from the tea town with a proper address mentioned on that still the delivery executive was not able to reach me and person from the customer care asked me to cancel the order. They are charging me cancellation fee even after they wanted me to cancel the order i want my whole money i. E rs. 53 back and not 27 rs. They should pay me for the delay and inconvience insted they are chrging me and this incident happened on 6th may 2019.