Swiggy — order delay and cancellation

Address:Serenity Hostel -4, Bangalore, Karnataka, 560029

I had placed an order, and it's literally been an hour that order isn't delivered yet. I am trying to contact to the officials but non of them are responding. And now i want to cancel my order but i am not able to as the conversation thread is open and they are not closing it. I am highly dissapointed and frustrated. I need to cancel my order and i also need the refund amount as it was a prepaid order. Please do something about this. I am completely fed up of your services swiggy.! Extremely disappointed and very bad, infact worst service by you.! I need my money now.!
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    Swiggy Phone
    +91 80 6746 6791
    Swiggy Address
    Tower D, 9th Floor, IBC Knowledge Park, Bannerghatta Road, Bengaluru, Karnataka, India - 560029
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