Swiggy — order no 27868 - item valued rs 250 not delivered and later giving a gift coupon of rs 100

Address:

TC 11/628-2 PKRA 179 SREESALILAM CSI RAKSHAPURI LANE KUNNIL PAROTTUKKONAM PATTOM PO THIRUVANANTHAPURAM, Thiruvananthapuram, Kerala, 695004

I had placed an order with swigy on 2.3.2020 order no 27868. Four items were ordered. When the item was delivered and opened only three items was seen delivered. Of the four the missing item was the costlier about Rs 250/- Immediately I verified the bills and found that the order placed was for four items with GARAM MASALA HOTEL TRIVANDRUM . BUT THE BILLED ITEMS CONTAIN ONLY THREE . IN short the hotel is right having not delivered the fourth item and they have not billed. But Swigy collected the entire amount from me . the item delivered was about Rs 250. On complaining I was kept on hold for about 30 minutes. Later through another network got in touch with another representative and he said he will gift a coupon worth Rs 100/- only. This was not acceptable and cheating . My complaint no is [protected] with swigy. This is how they cheat public. I am proceeding with the consumer forum