Swiggy — order not delivered, amount debited and refund has not been received from 10th november 2018

Address:	500081
Website:	SWIGGY

Order #[protected]
Invoice
Daspalla hotel
Road no 37
Other
Meridian school rd, siddhi vinayak nagar, madhapur, hyderabad, telangana 500081, india
Delivered on sat, nov 10, 12:11 pm
By m dathu
1 item
North indian vegetarian thali x 1
270
Item total
270.00
Gst
13.50
Delivery charges
20.00
Bill total
Paid via credit/debit card
304

Initially order was booked for south indian thali. Subsequently, executive called up informing that south indian thali is not available. Hence advised me whether north indian thali can be opted. I opted for the same. However, after some time i received call from another executive called up informing that north indian thali will get delayed and she connected me to restaurant directly to talk to restaurant. Since i had to deliver food for my daughter at her college within time allotted for lunch, i had cancelled the order. I had to rush personally to some other restaurant and deliver food to my daughter.

Subsequently, i have been chasing for refund of amount. Two of the executives of swiggy confirmed that the amount has been refunded to sodexo acocunt. But till date the amount has not been credited back to my account.

It is more than a month and i have been chasing swiggy and sodexo to get my refund.

Regards
Bapiraju