Swiggy — order not delivered and refund not received. domino and swiggy fraud

Address:

Flat No 202, Block A, First Home Apartment, New Cyber Valley, New Hafeezpet, Hyderabad, Hyderabad, Andhra Pradesh, 500049

I did order on 18 october. Details are as below:
Thanks for choosing swiggy, prem aggarwal! Here are your order details:
Order no: #[protected]
Order placed at: 18/10/2019, 02:03 pm
Order delivered at: 18/10/2019, 03:33 pm
Order status: delivered
Ordered from:
Domino's pizza
Sri sai thota towers opp aparna towers, plot no. 122 & 123,
1st floor, ravi enclave, kondapur village, serilingampally
Mandal, district hyderabad 500084.

When delivery boy come to me after 3 hour with cold pizza. I denied to accept this pizza since it is cold and not eatable. Delivery boy said you will receive your refund as per company policy. Pizza thrown to dustbin.

But still i have not received any update either from swiggy or not from domino. Both are top level cheater company.

I do 9-10 times to complaint to swiggy but they speak only in fraudy way. No refund. There is no facility to download their chat.

Swiggy is a complete third class and big fraud company. Everyone is suffereing bu its fraud.