Swiggy — order not delivered but they have closed the order saying delivered

Address:Hyderabad, Andhra Pradesh, 500076

Yesterday night I have order curry on swiggy. Order got placed and money deducted later received notification is that ordered item is not available and asked to place another item I placed another item and it confirmed I asked my guests to wait until order come as it shown 28 minutes to deliver. Am waited for 40 minutes later I received call from swiggy saying to cancel the order and book in any another restaurant I asked to place order on behalf of me where the same item is available because it was my reputation issue infront of my guests. These conversations went for till 1:48am from 10:48 I asked them to don't cancel the order untill my next permission on order. Later I slept because it's already 2 O clock morning they called me and I don't took the call and they simply changed the order as delivered and closed the order. Literally I lost my value and image and my prestige infront of my guests
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Aug 13, 2019
Updated by Paloju vinay
Without providing any resolution they are closing chat also when I tried to chat last time that on 12th August night no one even connected to chat
Aug 19, 2019
Updated by Paloju vinay
Till now not resolved what kind of customer centricity they are providing are they bother about consumers feelings or not if they are in same situation then they will come to know
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