Swiggy — poor bad service

Address:

411038

Order no #[protected]
Order was placed time: 9.36pm date 19th september
I cancelled the order because after an hour time approx 10.30 delivery boy called and said my order is spoiled and have to reorder
Still waiting after reorder till 11.21 i cancelled
Paid money until now was 131 + 90 (Cancellation fees)
Did i got the food no
Did food spoiled because of me? No i was not even aware why its taking 2 hours to deliver food from a restaurant that is hardly 20 mins away from my location
Need a reply on this swiggy extremely poor service