Swiggy — Rash driving and abusive language

Address:

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This is with regard to extremely rash driving and abusive language on the road by your delivery boy. The number of his vehicle is KL25 -J-1401, a black Honda activa. The incident happened at around 07:45 AM today in Vyttila at Ernakulam in Kerala. He was looking at his mobile and driving his vehicle, which I believe was for finding the location. Hence Swiggy is partially liable to this incident. Without looking at my vehicle coming behind and without an indicator he made a right turn, and I was lucky to have avoided an accident. When questioned he used extremely abusive language.

It is unfortunate that such people are hired by swiggy who do not have basic manners. I hope that swiggy will take necessary action against the delivery boy, and in future I shall be escalating such issues to the MVD and initiate legal proceedings against Swiggy as he was delivering an order on your behalf at the time of the incident.

Also note that I am a regular customer of swiggy, and this incident has made me think twice about placing orders through your app as it seems you hire untrained and uncultured people for delivery. Hence what they would do to the food in between delivery is questionable.