Swiggy — Received expiry items

Simply they sending emails like this and not even providing the proper solution for expiry items. Swiggy instamart sending items near the expiry date.Very bad quality items and customer service response.

[protected][protected][protected]Greetings from Swiggy Stores!

I certainly understand your concern and apologize for the unpleasant experience that you went through with your last order.

We never wish to disappoint our valuable customers like you and definitely not the kind of experience we want you to go through. Hence I will surely highlight this issue to our vendor management team and will ensure that stern feedback is shared with the store so that such issues do not repeat going forward with your future orders.

With deep regret in regards to your order, we would like to inform you that we will be unable to initiate a replacement or a refund for this order. As much as I wish to help you regarding this, my hands are tied as we have to adhere to the prescribed guidelines.

Thank you for choosing Swiggy! Have a great day, and hope you are safe. Visit the app for more safety-related updates on delivery.

Regards,
Harish Rana
Swiggy Stores Support