Swiggy — refund failed to process.

Address:	560078
Website:	www.swiggy.com

I have ordered food on 14th april, and the food was spoiled. So, i ask to change my order. They took extra 60 mins to reorder my food so i ask to cancel it. I called your care and ask to cancel and initiate refund customer care executive told, he has initiated refund and money will be refunded within 24hrs. I didn't check refund status after that, i thought it will be refunded as conveyed. Due to some work i was not able to contact you guys to check my refund. Today, after 15 days i checked my paytm and there is not refund from you guys and not even a single text about status of refund.
So, i tried contacting you guys but i couldn't has i don't any active order. Tired multiple time, but can't reach you guys to know my status. Somehow, got chat with one of your employee name 'nishit', he didn't listen to me all at, just told he will check and disconnected my chat. I tried any to at least chat with you guys but you so called app, won't allow me do that as well.
So, i have selected new query and started chatting again to know my refund, your representative was so slow to reply but i should thank her" megha" coz, at least she didn't hung my chat. While chatting with her, i got msg that money has been refunded. So, i want to know, is this the service you provide? Not refund amount we don't drag our # behind you? And if we ask your representative with disconnect the chat?

I want ans for this or need a call with explanation, asap.

I am going post nicely about my experaince on social media and share feedback with frnds and make sure that atleast my frnds should stop using the app.