Swiggy — refund for 2 orders not credited to my account

I had ordered from swiggy on 6th october and i am expecting a refund for both orders due to issues related with them. I had made payments for both through 'google pay' and i have still not received the refund amount. I got the message from swiggy saying refund has been completed but no amount has been credited to the account.

1) amount - 320, ref id:[protected]Google pay)
2) amount - 366, ref id:[protected]Google pay)

I have contacted bank as well as google pay and they say they do not have records for the refund. Please help.