Swiggy — refund for payment failure( on 28th april) has not been received

Address:

Kolkata, West Bengal, 700157

Hi,

We faced one payment failure error while placing order through Swiggy on 28th April, 2019. Did not receive any refund for that till now. I've reported the incident to Help Desk 3 times every time they kept waiting or assuring that we'll receive refund within next 5-6 days but nothing happened after that.

Please initiate the refund process as soon as possible.

Order number:
ORDER#[protected]
Payment mode : Net banking
Refund amount : 342
Refund status : HelpDesk informed it is terminated for some technical glitch.

Please do the needfull.

Regards,
Debapriya
[protected]