Swiggy — refund issue and mistreatment by the customer executives

Address:

Khordha, Odisha, 751024

I had ordered from burger king on 16/04/19 and in return i was delivered a wrong package. When cimplained and demanded for refund, i am being made to run in circles for the past week. No development has been made on this case and i want this to be checked. I demanded a refund but thrice they said that due to some technical issues the transaction got terminated. When i demanded replacement of that order they are denying to do so. Even if i m asking for swiggy coupon of that value ther are not doing so.. They are just initiating a refumd and later on saying that it is getting terminated due to their technical issues because of whcih i have to suffer