Swiggy — refund not given from swiggy and party popup

Address:

281/10 kala bagh, Ajmer, Ajmer, Rajasthan, 305001

I ordered food nearly 40 days back and asked for refund bcz of I got my food fully cooled nearly 2 hrs later and they agreed and told that I will get the amount within 24 hrs since then daily for 2 hrs I msg on swiggy and daily they told refund initiated from our side and terminated by u why I will terminate my amount I also called for help but no action has been taken now I want either they gave me money on Amazon, bheem, paytm, freecharge, coupon code, reorder any gift or any thing even a toy of rs115 but give me my money in any form